Support

Contact us

Email [email protected]. To help us help you quickly, write from the email address on your account and include your device (iPhone, Android or web), the app version (Settings), and a screenshot if something looks wrong.

You can also find the team and other players on Discord.

Signing in

• You can sign in with email and password, Apple, Google, Yahoo! JAPAN or GitHub (options differ slightly between iOS, Android and the web).
• Forgot your password? Tap "Forgot password?" on the sign-in screen and follow the email link (it is valid for one hour). Check your spam folder if it does not arrive.
• New email accounts must be verified before first sign-in — use the link in the verification email.
• Signed in with a different method by mistake and see an empty account? Sign out and use the method you used first. To add another sign-in method to your account, use Settings → Sign-in methods.

Plans, credits and billing

• Charbit Plus and Pro are subscriptions that renew automatically. Cancel at least 24 hours before renewal: on iPhone in Settings → Apple ID → Subscriptions; on Android in Google Play → Payments & subscriptions; on the web in the app’s settings.
• Bought on a new device or after reinstalling? Open the plans screen and tap Restore, signed in to the same Apple or Google account.
• Plan credits refresh each month and expire at month end; credits you buy do not expire.
• Refunds for App Store and Google Play purchases are handled by Apple (reportaproblem.apple.com) and Google. For web purchases, email us.

Details: Terms of Service · Specified Commercial Transactions Act notice.

Reporting and blocking

Use the ••• menu on any character, post, comment, song, video or message to report it, or block a user to stop seeing their content. We review reports within 24 hours. See our Community Guidelines. For copyright issues see Copyright.

If someone is in immediate danger, contact local emergency services first.

Your data and account

• Characters remember things you tell them. You can view and delete those memories in the app.
• To delete your account and its data, go to Settings → Delete account in the iOS or Android app, or email us from your account address. Cancel any App Store or Google Play subscription separately — deleting your account does not cancel it.
• To get a copy of your data or ask a privacy question, email us. See the Privacy Policy.

About the characters

Characters are AI. They can be wrong, forget things or say something odd — use thumbs down on a reply to tell us. They are not a substitute for professional advice. If a reply is harmful, please report it.